SYMPHONY OF THE KOOTENAYS POLICY

Symphony Series Subscription Policy

Key City Theatre

At Key City Theatre, we are proud to offer Symphony Series subscribers a consistent and rewarding experience. Our subscription policy ensures fairness, clarity, and priority access for our valued patrons.

Renewing Your Subscription

Renewal Deadline: Current subscribers have until June 15 to renew their existing seats.How to Renew: Subscriptions can be renewed online, by phone, or at the Box Office.Missed the Deadline? Seats not renewed by June 15 will be released for public sale on June 16.

If You Don’t Renew

Unrenewed seats are released to the public starting June 16.These seats will not be held for future seasons.Returning patrons who miss the renewal deadline will be treated as new subscribers and may select from available seating.Reminder notices are sent in advance, but it is the subscriber’s responsibility to renew on time.

New Subscriptions

Open Date: New Symphony Series subscriptions begin on June 16 each year.First-Come, First-Served: Seat selection is based on availability at time of purchase.Package Options: Full-season and “Choose Your Own” packages may be available.

Holding Seats & Special Requests

Subscribers may request a one-season hold on their seat(s) if they notify the Box Office before June 15.Requests for accessible or preferred seating are welcome and will be accommodated where possible.

Ticket Exchange Policy

Subscribers may exchange tickets for alternate seating or performances within the same season (subject to availability).Please make all exchange requests at least 24 hours before your scheduled performance.

Subscriber Benefits

Same seats for every Symphony Series concertPriority access to special performances and eventsNo service fees on subscription ticket exchangesExclusive subscriber offers throughout the year

 Terms & Conditions

All subscriptions are non-refundable.Subscribers are responsible for keeping contact details up to date.Key City Theatre may adjust subscription policies when necessary, with advance notice provided.

*Policy may be changed without prior notice.