Key City Theatre Ticket Resale and Anti-Scalping Policy

Effective Date: July 23, 2025 Applies To: All tickets sold for events presented at Key City Theatre, Cranbrook, BC

Tickets to Key City Theatre events are valid only if purchased through our box office, website, or authorized ticketing partners. Resale of tickets for profit is strictly prohibited. Tickets identified as being purchased for resale—especially through third-party sites like StubHub or Viagogo—may be cancelled and refunded without notice. Entry is not guaranteed for tickets purchased through unauthorized sellers. This policy complies with BC’s Ticket Sales Act and protects fair access for our community.

Questions? Contact our box office at boxoffice@keycitytheatre.com.

1. Authorized Ticket Sales

Tickets for Key City Theatre events are valid only if purchased through:

· The Key City Theatre Box Office (in person or by phone),

· The Key City Theatre website, or

· An authorized ticketing partner (as listed on our website).

Tickets purchased from unauthorized third-party sources (e.g. StubHub, Viagogo, Kijiji, Craigslist, etc.) are not guaranteed to be valid and may be cancelled without notice.

This is consistent with practices at leading Canadian venues, including Massey Hall and Arts Commons, which caution that tickets from unauthorized sources may be invalid, counterfeit, or refused at entry.

2. Resale of Tickets

Under British Columbia’s Ticket Sales Act (SBC 2020, c. 4), reselling tickets above face value is only legal if:

· The seller offers a money-back guarantee, and

· The ticket remains valid for entry.

However, regardless of this legal allowance, Key City Theatre maintains the right to:

· Prohibit resale above face value, and

· Cancel tickets that are resold or offered for resale in violation of our terms.

This means that even if a resale includes a money-back guarantee, we may still cancel the ticket if it is listed or sold at an inflated price through unauthorized means.

3. Ticket Use and Transfer

We understand that sometimes plans change. Patrons may:

· Transfer tickets to another individual at face value (e.g., giving a ticket to a friend or family member),

· Or return tickets to the box office for refund or resale, depending on our standard return policy.

However, tickets must not be:

· Resold for profit,

· Offered through online marketplaces without permission, or

· Used for promotional or commercial purposes without written consent.

4. Suspicious Activity and Enforcement

Key City Theatre actively monitors ticket purchases and may investigate patterns that suggest:

· High-volume buying using multiple accounts or identities,

· Use of bots or automated purchasing software,

· Resale listings for inflated prices on third-party websites.

We reserve the right to:

· Cancel and refund suspicious orders,

· Void tickets being resold at inflated prices,

· Refuse entry to individuals presenting invalid or cancelled tickets.

These enforcement measures are aligned with industry standards and exist to protect fair access for our audience.

5. Why This Policy Matters

Unregulated resale drives up ticket prices, limits community access, and undermines our commitment to affordable, inclusive cultural experiences. This policy ensures tickets reach real patrons—not scalpers—and helps preserve the integrity of the arts in our region.

6. Contact for Resale Concerns

If you are unsure whether a seller is authorized or wish to report suspected reselling activity, please contact us:

Box Office – Key City Theatre 📞 (250) 426-7006 📧 boxoffice@keycitytheatre.com

Ticket Resale FAQ

Q: Where should I buy tickets for Key City Theatre shows?

Only purchase tickets directly through:

· Our website: www.keycitytheatre.com and https://purchase.keycitytheatre.com/Events

· Our box office: (250) 426-7006

· Any ticketing partner listed on our website.

Q: What happens if I buy from a resale site like StubHub or Viagogo?

These are not authorized sellers. While BC law allows resale with a money-back guarantee, Key City Theatre does not guarantee the validity of tickets purchased through third-party platforms. Your ticket may be cancelled or refused at the door.

Q: How do you spot resellers?

We monitor sales for suspicious activity—bulk orders, out-of-province addresses, duplicate accounts, and resale listings. If we suspect a ticket was purchased for resale, we may cancel and refund it to protect fair access.

Q: Can I sell my ticket if I can’t attend?

If you need to transfer a ticket to a friend or family member, we encourage you to do so privately and at face value. However, resale above the original price is not permitted through our box office and may violate our terms.

Q: How do I report a scalper?

Send us a quick email at boxoffice@keycitytheatre.com or call (250) 426-7006. Let us know the ticket listing or suspicious seller, and we’ll investigate.

Q: Why does this matter?

Scalping drives up prices and limits community access to arts and culture. This policy is about fairness, affordability, and making sure the seats are filled by real fans—not bots or resellers.