Key City Theatre (KCT) is committed to protecting the personal information of our patrons, artists, donors, staff, volunteers, and community in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Anti-Spam Legislation (CASL).
Personal information is collected only for legitimate operational purposes including ticketing, communication, program delivery, donations, reporting, and safety.
Key City Theatre is the sole custodian of ticket purchaser data. Renters and promoters are NOT automatically entitled to access ticket buyer personal information. Patron data may not be used for third-party marketing, promotions, mailing lists, or solicitation without explicit opt-in consent.
Where limited data sharing is required for essential operational purposes (such as audits or reconciliation), any sharing will be minimal, purpose-specific, time-limited, and governed by a written data-handling agreement.
Patrons have the right to access their personal information, request corrections, withdraw marketing consent, and be removed from mailing lists at any time.
Key City Theatre is the sole custodian of ticket purchaser and patron data collected through its ticketing systems, websites, and digital platforms. Patron data is never sold and is not shared for third-party marketing, promotions, mailing lists, or solicitation without explicit opt-in consent. Renters, promoters, artists, or presenters are not automatically entitled to access ticket buyer personal information. Where limited data sharing is required for essential operational purposes such as audits, reconciliation, or regulatory reporting, any sharing is minimal, purpose-specific, time-limited, and governed by a written data-handling agreement.
In limited circumstances, KCT may use secure advertising and analytics tools provided by social media platforms or other digital services to promote performances, events, or programs. This may include website tracking technologies such as pixels or cookies, aggregated or hashed data for audience measurement or campaign reporting, and platform-provided custom audience tools. Any such use is limited to marketing and reporting purposes, conducted in accordance with platform policies and applicable privacy legislation, and designed to minimize personal information and avoid direct identification of individuals.
Key City Theatre retains sole control over all tracking technologies, advertising pixels, cookies, and similar tools deployed on websites, ticketing platforms, and digital assets operated or controlled by the Theatre. To protect patron privacy, ensure informed consent, and maintain clear data custodianship, third-party renters, promoters, artists, or presenters are not permitted to install, embed, request, or deploy their own tracking technologies on KCT-controlled systems, including ticketing and box office platforms, event pages or web embeds hosted by KCT, email communications, confirmation pages, or digital programs. Renters may deploy their own tracking and advertising tools on external websites or platforms not controlled by KCT, subject to their own privacy policies and consent mechanisms. KCT may, at its discretion, provide aggregated, non-identifying attendance or sales data for reporting or reconciliation purposes; individual patron data and platform-level tracking access are not shared.
Patrons have the right to access their personal information, request corrections, withdraw marketing consent, and be removed from mailing lists at any time by contacting Key City Theatre directly. Opt-out requests apply to KCT’s use of marketing and advertising tools and data under its control and do not affect data collected independently by third-party platforms through their own services, which patrons may manage through platform privacy settings or browser controls.
Key City Theatre uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure and requires staff, contractors, and volunteers with access to personal information to comply with this Privacy Policy and applicable privacy legislation.